Privacy Policy

Effective Date: January 1, 2026

This Privacy Policy describes how Soledad Insulation ("we," "us," or "our") collects, uses, and protects the information you share when you visit soledadinsulation.com or contact us. By using this website, you agree to the terms described below. If you have questions, contact us at sales@soledadinsulation.com.

1. Information We Collect

Information You Provide Directly

When you fill out a contact form, request an estimate, or email us, we collect the information you enter. This may include your name, phone number, email address, home address or general location, and any details you share about your project or property.

Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect certain technical information. This includes your IP address, browser type, device type, operating system, pages visited, time spent on pages, and the website that referred you to ours. This data is collected through standard web server logs and analytics tools.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to understand how visitors use the site and to improve your experience. Cookies are small text files stored on your device. You can instruct your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the site may not function as intended.

We may use third-party analytics tools, such as Google Analytics, which collect and process data on our behalf. These services have their own privacy policies governing how they handle information. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates or quotes
• Schedule and complete insulation and related services at your property
• Communicate with you about your project, including scheduling, follow-up, and invoicing
• Improve our website, services, and customer experience
• Comply with applicable laws and regulations
• Protect the security and integrity of our website and business operations

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

3. How We Share Your Information

We may share your information in the following limited circumstances:

• Service providers. We may share information with vendors who assist us in operating our website or delivering our services, such as form hosting platforms, email services, or analytics providers. These parties are bound to keep your information confidential and use it only for the services they provide to us.
• Legal compliance. We may disclose information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, property, or safety or that of others.
• Business transfers. If we merge with, are acquired by, or sell substantially all of our assets to another company, your information may be transferred as part of that transaction.

We do not share, sell, rent, or trade your personal information with third parties for their own marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to maintain business records, and to comply with our legal obligations. Contact form submissions and project-related records are generally retained for up to 3 years after our last interaction with you. You may request deletion of your data at any time by contacting us directly.

5. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. California residents have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect and how we use it
• The right to request deletion of your personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of your personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at sales@soledadinsulation.com or call (831) 315-4493. We will respond within 45 days of a verifiable request.

6. Security

We take reasonable administrative, technical, and physical steps to protect the information we collect from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: